Marco Andolfatto — Customer Success Manager

107% net revenue retention$30M ARR owned18 of 19 logos retainedFrance · Belgium · UKCS function built from nothing

Summary

Customer success manager, five years in B2B SaaS, working in French and English. Built a CS function from scratch at Insight, covering $30M across France and Belgium. Now running accounts at Luminovo, an electronics supply chain platform, where I’ve held 107% while learning the industry from a standing start — building my own tooling to accommodate customer needs.

107%

Net revenue retention on own book, Luminovo

$30M

ARR owned across France and Belgium

18/19

Logos retained across renewals run

FR·EN

Two markets, run in both languages

Experience

Customer Success Manager
Luminovo

Remote, Munich HQ · Electronics supply chain platform: quoting and sourcing for and EMS manufacturers. Joined at around 50 staff, now around 100.

Own adoption, renewals and expansion across EMS accounts — €800k ARR, 27 clients
107% net revenue retention on own book since joining, with a single churn

96% gross and 112% net retention across renewals run; 18 of 19 logos retained
Built working command of sourcing, data and component pricing with no prior electronics background
Build internal applets on the company’s integration, used by colleagues and clients, resolving platform problems without routing them to engineering

Nov 2025 — present

Customer Success Manager
Insight UK

Remote · France and Belgium

First customer success hire into a function built from nothing; designed the framework and drove Salesforce adoption across a team now twelve strong
Owned $15M ARR in France and $15M in Belgium — several hundred accounts from SMB to multinational, managed in French and English

Named contributor on a $3M ARR contract
Delivered several hundred thousand dollars of Azure consumption savings across around 40 accounts, reinvested with Insight and supporting renewals
De facto Azure escalation point for the CS team where no engineer was available

Jan 2022 — Oct 2025

Technical Pre-Sales Specialist
Concentrix

Belfast

Resolved technical, contractual and licensing queries from Microsoft partners and end customers

Promoted to lead a team of five; owned individual and team-level KPI reporting
Hit full bonus throughout tenure

Nov 2019 — Dec 2021

Earlier

Licensed real estate broker, Sotheby’s International Realty, Hong Kong — three years in luxury residential lettings
IT sales, First Derivatives subsidiary
Tier 1 technical support, Microsoft supplier
Vice-President of a student association during law studies, alongside student jobs

Education

MSc FinTech Management

Ulster University Business School, Belfast

Part-time · expected 2026

Regulation and compliance · financial econometric modelling · business analysis · FinTech and data science · predictive analytics · behavioural finance · dissertation

Licence en Droit

Université de Haute-Alsace, Mulhouse

2014 · LLB equivalent

Certifications

AZ-900 — Microsoft Azure Fundamentals
MS-900 — Microsoft 365 Fundamentals
MTA 98-361 — Software Development Fundamentals (C#)
Get Licensing Ready
TOEFL

Languages

Frenchnative

Englishbilingual

Germanbasic

Skills

Customer success

onboarding adoption QBRs renewals expansion churn prevention executive relationships

Technical

Azure cloud cost optimisation BOM and component data Microsoft licensing

Tools

Salesforce ServiceNow HubSpot Notion Auth0 Claude

Let’s talk

About a role, or about electronics supply chains, Azure bills, and why a law degree is decent training for renewals.