Experience
Customer Success Manager — Luminovo
Nov 2025 — present
Remote, Munich HQ · Electronics supply chain platform: quoting and sourcing for OEMs and EMS manufacturers. Joined at ~50 staff, now ~100.
- Own adoption, renewals and expansion across EMS accounts — €800k ARR, 27 clients
- 107% net revenue retention on own book since joining, with a single churn
- 96% gross and 112% net retention across renewals run; 18 of 19 logos retained
- Built working command of PCBA sourcing, BOM data and component pricing with no prior electronics background
- Build internal applets on the company’s MCP integration, used by colleagues and clients, resolving platform problems without routing them to engineering
Customer Success Manager — Insight UK
Jan 2022 — Oct 2025
Remote · France and Belgium
- First customer success hire into a function built from nothing; designed the QBR framework and drove Salesforce adoption across a team now twelve strong
- Owned $15M ARR in France and $15M in Belgium — several hundred accounts from SMB to multinational, managed in French and English
- Named contributor on a $3M ARR contract
- Delivered several hundred thousand dollars of Azure consumption savings across ~40 accounts, reinvested with Insight and supporting renewals
- De facto Azure escalation point for the CS team where no engineer was available
Technical Pre-Sales Specialist — Concentrix
Nov 2019 — Dec 2021
Belfast
- Resolved technical, contractual and licensing queries from Microsoft partners and end customers
- Promoted to lead a team of five; owned individual and team-level KPI reporting
- Hit full bonus throughout tenure
Earlier
Licensed real estate broker, Sotheby’s International Realty, Hong Kong — three years in luxury residential lettings. IT sales, First Derivatives subsidiary. Tier 1 technical support, Microsoft supplier. Vice-President of a student association during law studies, alongside student jobs.
Education
MSc FinTech Management
Ulster University Business School, Belfast · part-time, expected 2026
Regulation and compliance · financial econometric modelling · business analysis · FinTech and data science · predictive analytics · behavioural finance
Licence en Droit
Université de Haute-Alsace, Mulhouse, 2014 · three-year French law degree, LLB equivalent
Skills
Customer success — onboarding · adoption · QBRs · renewals · expansion · churn prevention · executive relationships
Technical — Azure · cloud cost optimisation and FinOps · MCP integrations · BOM and component data · Microsoft licensing
Tools — Salesforce · ServiceNow · HubSpot · Notion · Auth0 · Claude
Certifications
- AZ-900 — Microsoft Azure Fundamentals
- MS-900 — Microsoft 365 Fundamentals
- MTA 98-361 — Software Development Fundamentals (C#)
- Get Licensing Ready · TOEFL
Languages
French — native · English — bilingual · German — basic
Also built
Aldar — a D&D character sheet app, built for a home game
aldar.dockofthepond.co.uk/share